![]() Then click the Action Menu and select Update Password. ![]() ![]() To update your password in ShipStation, go to Settings > Shipping > Carriers. If you void a label and receive this error message, it could be that you have updated your password but haven't updated the password in ShipStation. When I try to void a label, I receive the error message 'Authentication Failed'. If you have questions about your account or encounter any billing issues, please contact the ShipStation Support team. USPS labels will no longer display the transit time for Priority Mail shipments in the label banner. USPS labels created through ShipStation will not show postage amounts. Label Messages are not available for international shipments or domestic First-Class Mail shipments using the Letter package type. USPS SCAN forms must be created before 9pm local time. USPS does not support Signature or Adult Signature confirmation for shipments to international addresses. To report a lost USPS shipment created via ShipStation, you must file a claim with USPS. Most funds are credited back the same day but can take up to 21 business days to process. The cost of the label will be credited back to your ShipStation Balance. To receive a refund for unused postage, you must void the label within 28 days. USPS reserves the right to apply APV adjustments at any time. Any adjustment applied through APV will be either added or deducted automatically to/from your ShipStation Balance. Post-shipping rate adjustments may occur with USPS shipments if your package details (like weight and dimensions) do not match the details entered to create your label.Īll USPS shipments are subject to the USPS Automatic Package Verification System (APV). This is the same pop-up you would see if you clicked the # of # Services link next to the carrier name. Opens the Manage Services pop-up so you can enable and disable specific services for that carrier. You may need to do this if a carrier makes additional services available to ShipStation, but this does not happen often. Refreshes the list of available services for each ShipStation carrier. IMPORTANT: If you did not use an existing account when you first setup ShipStation Carriers, then you will not have a password to update and will not need to use this feature! If you used your own account to setup ShipStation Carriers and have changed your account password, use this option to enter the new password into ShipStation so ShipStation can continue to access the account to purchase labels. It can, and should, all be done within ShipStation. Generally, you do not need to make any changes to your account here. Opens a new browser window to show account and profile settings. You can filter by date and create a printable report if needed. This option will open a new window to view the account balance, credits, deductions, and expenses. View your ShipStation Carriers-related transactions. Review our Global Advantage Program help article for more details. GAP services provide additional savings over the USPS international rates, as well as automated customs submission, lost/damage protection, proof of delivery, and many other benefits. ![]() When selecting USPS First-Class International, Priority International, or Priority Express International services for USPS from ShipStation, you will automatically receive a Global Advantage Program label. Global Advantage Program for First Class and Priority Services If you ship more than 5 international packages a day (on average), you may also qualify for GlobalPost SmartSaver with USPS from ShipStation. Use GlobalPost services to save on international shipping rates and take the hassle out of international shipping. USPS from ShipStation automatically includes access to GlobalPost Economy and GlobalPost Standard International services. After creating USPS from ShipStation labels, you can schedule a pickup for the next day directly in ShipStation.
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