![]() Janine is the founder and co-executive sponsor of GROW in IBM Hybrid Cloud, an initiative to support career growth, diversity and inclusion for the women in IBM.Our Speakers Bureau provides local schools, universities, and community groups with U.S. ![]() With extensive experience in leading high performing teams in product management, strategy, technical sales, and Customer Success, Janine has a proven track record of helping customers and IBM achieve their objectives through digital transformation. A senior executive with a technical foundation, Janine applies her engineering mindset to solve customer and organizational goals. About the authorīold, passionate, and results driven, Janine Sneed is the Global Vice President of IBM Customer Success. I’m part of a new IBM that puts customers, employee career growth, innovation, and diversity and inclusion at the center of everything we do. I loved the community, culture, opportunity, and quality of life so I stayed and never looked back. For me personally, I moved to RTP 10 years ago with the intention of being here for 1 year. If you are a technical practitioner thinking about a career change or looking to relocate into the Triangle, I encourage you to take a look at our job description. The exciting part about all of this is that we are hiring IBM CSM Architects globally, including right here at IBM RTP. NC AT&T, NC Central, and Fayetteville State University benefit from these initiatives. We’ve also announced the investment of $100M in assets, technology, quantum education and resources to HBCUs across the US. NC State is the first university in North America to establish IBM Q Hub as part of the global IBM Q Network to advance quantum computing. IBM works with local universities to accelerate new innovation and research. We provided office and warehouse space for FEMA NC Hurricane Relief. For example, we donated 4,200 N95 masks to UNC Health when the pandemic started. IBMers answer the call when disasters hit. ![]() We have more than 50 local IBM leaders sitting on non-profit boards to share their experience and expertise. IBM RTP employees volunteer 20,000 hours annually and have donated up to $1.5M in the annual IBM Employee Charitable Contribution Campaign. It’s about the community and volunteering to make Raleigh one of the best places to live in the US. In fact, our 500 complex renovation was selected the winner of the 2021 Triangle Business Journal Space Award for Top Interior Build-Out.Īt IBM RTP, it’s not just about the work. We have 2 campuses, 20 buildings and over 630,000 sq ft of agile working space for our teams to do their best work ever. Fifty-six years later, it’s now the largest employer in RTP (per Triangle Business Journal) and is IBM’s largest employee site in North America. IBM RTP was established in 1965 and was the first major tenant in RTP. There are a few points worth mentioning about IBM RTP that make it one of the greatest places in the US to work. IBM is hiring 1,000 Customer Success Managers to accelerate Red Hat and IBM Hybrid Cloud AdoptionĪs we grow the IBM Customer Success team, we have a significant and vibrant CSM community right here in Research Triangle Park (RTP). Once customers are deployed into production, IBM CSM Architects are proactively guiding usage so that customers get the full benefit of the solution to achieve their outcomes. They identify use cases, build modern enterprise architectures, co-create MVPs with customers, and guide customers into production with business partners, IBM Expert Labs, and IBM Consulting teams. IBM CSMs are architects guiding the customers with roadmaps to deploy and adopt hybrid cloud. In 2021, we re-launched mission and organization to support our customers adopting the IBM Hybrid Cloud and AI Platform, with IBM Red Hat OpenShift as the cornerstone to our strategy. IBM is no stranger to Customer Success, as we’ve had a global Customer Success organization for a few years now.
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